回复询盘(外贸询盘回复模板)

摘要： 回复询盘英语范文写作对于外贸员来说，用英语回复客户的询盘也是一中笑门技术活。下面是我给大家整理的回复询盘英语范文，供大家喊培森参阅!回复询盘英语范文：回复对某个产品的查询DearM...

回复询盘英语范文写作

对于外贸员来说，用英语回复客户的询盘也是一中笑门技术活。下面是我给大家整理的回复询盘英语范文，供大家喊培森参阅!

Dear Mr. Jones:

Thank you for your inquiry of 16 March. We are pleased to hear that you are interested in our product"toaster".

We've enclosed the photo and detailed information of the product for your reference:

Product: toaster

Specification: xxxxxxxxxxxxxxx

郑亩Package: 1pcs/box

Price: 10usd/pcs

Payment: L/C

For purchase quantities over 1,000pcs of individual items we would allow you a discount of 1%. Payment is to be made by irrevocable L.C at sight.

We look forward to receiving your first order.

Sincerely,

Dear Mr. Jones:

We have refreshed our online catalog at http://www.howseek.com, and now it covers the latest new products, which are now available from stock.

We believe that you will find some attractive additions to our product line. Once you have had time to study the supplement, please let us know if you would like to take the matter further. We

would be very happy to send samples to you for close inspection.

We will keep you informed on our progress and look forward to hearing from you.

Sincerely,

Dear Mr. Jones:

We have received your letter of 9th April showing your interest in our complete product information.

Our product lines mainly include high quality textile products. To give you a general idea of the various kinds of textiles now available for export, we have enclosed a catalogue and a price list. You may also visit our online company introduction at Http://www.howseek.com which includes our latest product line.

We look forward to your specific enquiries and hope to have the opportunity to work together with you in the future.

Sincerely,.

Dear Mr. Jones:

We understand from your information posted on Alibaba.com that you are in the market for textiles. We would like to take this opportunity to introduce our company and products, with the hope that we may work with Bright Ideas Imports in the future.

We are a joint venture specializing in the manufacture and export of textiles. We have enclosed our catalog, which introduces our company in detail and covers the main products we supply at present. You may also visit our online company introduction at Http://www.howseek.com which includes our latest product line.

Should any of these items be of interest to you, please let us know. We will be happy to give you a quotation upon receipt of your detailed requirements.

We look forward to receiving your enquires soon.

Sincerely,

John Roberts

外贸询盘回复模板

根据询盘的的不同类型，给大家推荐以下几个不同的模板~

案例一

We are interested of importing your vases in France.Please quote and send us sample.

我们有兴趣在进口你们的腰包，请报价并寄给我们样品。

笼统点：邮件没有明确知基指出产品型号及具体要求，例如采购量，就直接要求报价和寄样。

回复案例

Could you kindly tell me more details about thevases you need？

Capacity, function, quantity, target price….So that we can offer the price accordingly.

Apart from that, you can see more detailsaboutourproductsin theattachment.

您能告诉我更多关于所需花瓶的细节吗？例如您所需要的容量、功能、数量、目标价格....以便我们能相应地报价。此外，更多产品细节详见附件。

建议点：

1.首先，通过网站搜索当地生产同类产品的相关信息，以更好地了解对方的需求；

2.回邮内附公司简介及电子产品画册，让买家方便直接回传产品型号的同时扩大选择范围；

3.另附质量与价格相对有优势的单价表供买家参考（建议PDF格式文件）；

4.针对买家非明确部分，亏猛激在回邮中点出并引导对方回复（参考案例）

案例二

Hello,

we are a company based in USA and we require 400 pieceswallet model 78-01. Sending us your best FOB prices and delivery time.

我们公司总部在美国，现在我们需要采购400份钱包模型78-01。请回复最优惠FOB价格及交货时间。

不同于案例一，这是一封采购意向明确、客户信息都较为完整的询盘，针对这样的询盘，专业简要的公司介绍和一份具有优势的报价就成为了重点。

回复案例

Thank you very much for your interest in our product model 78-01.

Our company is………

To comply with your request, the following for your reference:

1. Commodity: Model 78-01 wallet

2. Packing: Each packed in new non-woven bags

3. Quantity: 400 pieces

4. Price: USD two thousand and five(US$2005.00) FOB Shanghai

5. Payment: 100% T/T payment

6. Shipment: 1 week afterpayment

Please note that we do not have much ready stock on hand. Therefore, it is important to reply earlier, in order to enable us to effect early shipment.

非常感谢您对我们78-01型产品的兴趣。我司.......(公司简介）。以下为可供您参考的资料：

1.商品：78-01型钱包

2.包装：无纺布袋

3.数量：400件

4.价格：上海离岸价2500美元(2005美元)

5.付款方式：100%电汇

6.装运：付款后一周交货

由于目前没有太多的存货，烦请尽快回复。

注：设置邮件已读回执，确认客人是否收到回复以确保跟进。

案例三

Hello, We are a wholesaler in France. We are interested in your pet bags for the quantity about one 20# container. The best price& free sample is appreciated.

你好，我们是美国的批发商，我们对你们的宠物袋非常感兴趣，期望采购约一个20#集装箱的。期望能够提供最好的价格以及免费样品。

特点：最直观的销袜一点就是采购数量很大，但是细节并不是很明晰，同时还要求低价+免费样品。

回复案例

Hi there,

Thanks for your inquiry, and we really want to do more business with you, and I think it is the best way to place an sample order which is USD10 shipping included.

If one 20# container（1500pieces）in one order, we can offer you the bulk price which is USD5.5/piece.

Here with enclosed the more model&price list for your reference.

谢谢询价，我们想和贵司保持长期合作关系，我认为最好的方法是订购一个样品单，里面已经涵盖了10美元的航运。

如果您能下一个20#集装箱的订单，我们可以给您提供5.5美元/件的批量优惠价。

随函附上更多的型号和价目表供您参考。

建议点：大量订购询问价格，若是赶上采购季节应该是很有诚意的买家，对他们的回复要详尽一些，内容一般包括样品的价格，采购量和相应的价格，这个报价建议是包括运费的，给买家感觉是给他单独开了一个优惠。

案例四

Werequire a machine suitable for fairly heavy duty.Please send me your current illustrated catalogue and a price list.

我们需要一台适用于打字量较大的打字机。请寄一份最新的附图产品目录和价目表。

回复案例

Dear Sir，

We were very pleased to receive your letter of 5th April answering for typewriters and, as requested, enclose a copy of our latest illustrated catalogue and current price list.

We think the"Portable 95" is a machine that would suit your purpose very well. It weighs 6.5 kg and is a bit heavier than the usual portable, but it is good for heavy duty and at the same time conveniently portable when carried in its case.

We have one of these machines in stock and we shall be pleased to arrange for you to try it.

Although costs have been rising since March, we have not yet raised our prices, but may have to do so when present stocks run out. We therefore advise you to place your order with us at once.

我们很高兴收到您4月5日的来信，现按您来信的要求附上我们最新的附图产品目录及现在的价目表。

我们认为“手提95型”会适合您的需要。这部机重6.5公斤，比常见的手提机稍重一些，但适合于打字量大的工作，同时也可放进打字箱内，便于手提。

目前我们的存货中有这样一台打字机，我们将很乐意为您安排试用。

自今年三月以来各种费用一直在上升，但我们仍未提价，不过当库存一旦售完价格可能会有上浮。为此我们建议您尽快下单。

建议点：这种就是属于对自己的采购意向还不甚明确的买家。这种买家建议是主动出击，给对方主动营销适合的产品并附上产品相关信息以供查阅。

案例五

can you quote me 500sets of t8 led tube 4 feet cool white 265vac voltage constant current. How much?

能给我报500套t8 led管4英尺冷白色265 vac恒压电流吗？多少钱？

回复案例

Dear Adrian,

Thank you for your inquiry, ragarding our T8 tube.The details and price of this item is as below:

Item: T8 tube Model No: J4004

Color: Cool white(6000K)

Cover: milk white

Tube type: T8-1.2m(4 feet)

LED type: 2835 SMD

Voltage: AC95-265V

Power: 24W

Lumen: 2000Lm

IP grade: 20

Constant current:The EXW factory price of 500 sets is$xxx/set.

Validity: 30 days

Payment: T/T

Delivery: 7-10 days

Warranty：3 year

We have the available for quick delivery in quantities to suit your requirements! For more details, please feel free to contact me.

感谢您对我们T8管的询价。这个项目的细节和价格如下产品型号：

......

我们可以根据您的要求快速交付数量。如需更多信息，请随时与我联系。

建议点：这种就是点对点的直球回复，快速利落，同时也可以直接让客户判定是否匹配他的采购需求。

最后，

发完报价还要记得及时跟踪。打一个电话比发十封邮件可能更有效果！

如何回复询盘

拿到询盘的激动，分析询盘的仔细，回复询盘时候就显得异常紧张了，因为之前你所有步骤的努力就靠这一步来传递了，成败在此一举，加油!

回复询盘时候需要关注以下几点：

1.查看是否明确买家目的2.检查邮件语言是否啰嗦3.查看回复内容结构是否完整4.价格和产品是否已经考虑同行竞争5.是否主动推进，并留给买家再次回复形成互动的空间6.你的产品行业专业度够了吗?7.一个询盘究竟多久回复较合适8.如何写邮件标题

自家优势可以体现在以下几点：

l发货期快l价格有绝对的优势l有多年生产或外贸经验l有参加买家当地的展会，或业内知名展会，l有自己的研发团队l有跟知名品牌或企业合作l有证，品质有保证l提供OEM,个性化定制服务

Q:

一个询盘究竟多久回复较合适?

A:这里想要对供应商朋友们提个建议，尤其是比较初级的卖家，建议养成工作日查看邮件的形式，建议询盘在24-48小时内回复较好，不超过3天。

买家询盘时效需求：

1.希望卖家快速回复：24小时/48小时，至少3天内回衫悔腔复，不然3天后可能已经找到其他卖家了。2.更愿意选择在线的沟通方式3.希望平台直接规定卖家必须3天内回复

卖家如何优化：1.尽可能24小时回复外贸邮件和询盘2.用自己个人邮箱没关系，但是得记得邮箱同步啊3.常登陆更新查看(一周两次总得有吧)4.绑定移动通讯工具，及时联系

邮件的标题也非常重要，以下列举几个注意事项：

1.邮件标题用客户名称与供应商名称

譬如: To David McIntyre from Kevin Wang,或者 To JC Penny from Blue Sun Company. To…From…结构的邮件标题，可以让买家清晰看到这个邮件的接收人与发件人，此外如果是回复询盘的邮件小编倒是不建议更改太多标题内容，买家对自己发的询盘多少或衫有点印象。

2.邮件标题用产品报价

譬如: Preferential quotation for Model 123 at the price of US$8.99 FOB Yantian这个标题清晰明了，买家一看就知道某一种型号产品的具体报价。但是当产品型号非常长的时候，需要小心了，可以调整否则容易被服务器当做垃圾邮件过滤掉。

3.邮件标题用客户求购的产品名称

譬如：Model 123 digital photo frame in European Market,或者 Product catalog of digital photo frames with patented designs这个邮件标题既能够突显买家查询的产品类前滚型，也能突出自己产品的优势。

如何更好的回复客户的询盘邮件!

做外贸从业人员可能都有这样的经历：及时回复了买家询盘，但似乎总是“石沉大海”，这是为什么呢？是邮件内容太多无针对性？内容太少买家没兴趣？还是我们的英语水平需要再提高？我们可以想象，买家通过Made-in-China.com寻找感兴趣的中国供应商时，往往不会只针对一位会员发送询盘，如何才能让买家继续回复我们？跟进买家，把握询盘实战技巧非常重要！以“Plush Toy毛绒玩具”明腔为例，我们列举了一些询盘跟进实例，供会员朋友们参考！一、买家询盘为泛问所有产品询盘格式通常如下：We are interested in all your products, could you please send us more information and samples about your products and price list?可参考如下模板回复：Dear Sir/ Madam,Thanks for your inquiry at Made-in-China.com.We are professional supplier for plush toys at competitive price, located in Nanjing City, Jiangsu Province. Here is the attachment with some pictures of our products that may suit your requirements, for more, please check our website, and select the products that you’re interested in.We have great interest in developing business with you, should you have any inquiries or comments, we would be glad to talk in details through MSN：XXX\ mails or any way you like.(附件内容可挑选一些公司主打产品)客户泛泛咨询时，往往真实购买意图一般，除非其正好需要/感兴趣您现在的产品或您挑选出的主打产品。对激衡衫能给予继续回复的客户应继续重点追踪，没有回复的客户则可以考虑不必花费大量时间追踪。二、买家询盘为针对公司具体产品发的询价此类询价目拦嫌标性较强，真实有效性较高，需重点跟进。已经根据买家询盘内容做出了具体回复，并同时报了价格，但买家没有再发邮件过来。建议可发以下类似邮件提醒买家：Dear Sir/ Madam,Good morning!For several days no news from you, my friend. Now I am writing for reminding you about our offer for item of XXX dated XXX according to your relative inquiry at Made-in-China.com. Have you got(or checked) the prices or not? Any comments by return will be much appreciated.（可根据客户要求的产品加上自己产品的特色）It will be our big pleasure if we have opportunities to be on service of you in near future.Looking forward to your prompt response.（可将第一次发给客户的邮件内容附在邮件下方以提醒买家第一次邮件回复内容。）若过段时间，买家还是没有回复邮件，建议可再发如下类似邮件再次追踪：Dear Sir/ Madam,How are you? Hope everything is ok with you all along.Now I am writing for keeping in touch with you for further business. If any new inquiry, welcome here and I will try my best to satisfy you well with competitive prices as per your request.By the way, how about your order(or business) with item XXX? If still pending, I would like to offer our latest prices to promote an opportunity to cooperate with each other.如果连续三封邮件发出去之后买家仍然无动于衷，基本证明买家可能对您产品/价格不感兴趣或者由于其他原因暂时不需要您的产品，我们应暂时搁置，将时间用在继续寻找新的目标客户上。当然也有很多非常好的买家会被您的毅力感动，回复告诉您一些关于产品进展的情况，我们千万不可急于求成，而应按照客户的提示有针对性得去保持追踪。以下为几种经常收到的买家回复：1.客户收到跟进邮件后，如果觉得还没有对我们产品有需求的话，他/她一般都会说以后联系，不管怎样，能让客户回复已经不错了，说明以后还是有机会的：Dear，I’m doing fine, thanks for your information.I’m still in the planning of building my new house, due to the work constrain I decided to delay it first.Anyway I will contact you once I decided. Thanks!2.收邮件的人不是公司决策者Dear，Thank you! I received your email and I sent it to my boss. He didn't tell me anything just now.I will contact you soon once got any news.3.告诉您不及时回复邮件的原因Dear，I receive more than 10 offers every day and it will take me some times to look into each and every offers. I will contact you in the future if you are in our selection of companies.Many thanks for your co-operation.跟进技巧：这类客户建议可通过发新产品介绍或者新报价的方式来保持联系，相信时间久了成为您客户的可能性还是比较大的。至少让买家对您留有印象，即使暂时不需要您的产品，日后有需要的时候也会首先想到您。4.可能暂时不需要您的产品，但会问其他产品或者详细咨询一些与产品相关的问题，如：Dear，Please excuse the delay in my reply.I have been so busy searching through all the mails, concerning the plush toys project.May I ask you, where you purchase your soft fabric for the toys? We have a customer who is interested in this subject.In the coming days, I will reply concerning some samples.跟进技巧：这样的客户就要根据公司的实际情况来回复了，建议不管能否帮得上忙都能给些回复和建议，暂时不能成为客户也可以先做朋友嘛，至少他问的是与您产品相关的问题，中国有句俗话“多个朋友多条财路”，特别是生意上的朋友！5.想借机刺探军情的Dear，Sorry for the late reply. I will get back with you later.I am very busy at the moment. If you have US customer as reference, that would help a lot.I am not here to steal information. We use reference in US to generate trust, just like you have"connections"(friends) among Chinese.跟进技巧：应对这样的买家，如果公司在US地区有关系较好，规模较大的老客户，不妨挑选两个介绍给他/她，这样很能显示您的实力。但回复之前还是应根据公司具体产品在这个地区的推广情况来做妥当回复，站在买家立场多思考其询问的真正目的，一般简单告知公司名称即可，谨慎透露对方联系方式。如果在US地区没有客户，可以多介绍一些其他国家的客户来显示公司实力，同时向买家暗示我们在US地区还没有合作伙伴，如果您和我合作，将会帮助您开发整个US市场。6.讨价还价Dear，Thanks for your reply, I have received your quote and I am currently looking through all of the quotations that I have received. Currently your prices aren't the best but your products are very good. If you could make your prices more competitive I am sure we would be putting an order in with you very soon.跟进技巧：可根据具体价格情况回复客户，或通过询问客户订单量大小来做可能范围内的让步。总结：对于有效询盘，我们一定要保持跟进。买家每天都会收到很多Offer，市场竞争很激烈，如果我们不跟进，买家很有可能会忽略我们。跟进过程中，更重要的是细细体会各种可能的原因，积极采取相应措施，激发、把握买家购买意图，达成合作。另外，我们建议，跟进邮件的发送时间宜选择在星期二到星期五期间，星期六、星期日最好不要进行这样的跟进邮件（特别是主动的业务开发邮件）。